Bento Lab parts on a table

Frequently Asked Questions

General Questions

What is Bento Lab?

Bento Lab is the first portable DNA laboratory, suitable for applications from professional research to education.

It combines with a mini-centrifuge, a PCR thermocycler, and a gel electrophoresis box and power supply with blue LED transillumination – small enough to fit into a laptop-sized bag.

Is Bento Lab for academic research or for education?

Bento Lab is geared towards both professional research and science education. Our users are using Bento Lab for everything from preparing samples for nanopore sequencing in the field, to running science outreach activities on the go.

What applications are suitable for Bento Lab?

Check out what our academic research users are doing on our Research Applications page. If you are an educational considering Bento Lab for learning, take a look at our educational Stories page. 

Is Bento Lab available outside the UK?

Yes. We are happy to ship Bento Lab to customers in countries outside of the UK as a direct import. If you are based outside the EEA, your country may impose customs duties, or taxes on imported items. As the importer, you are responsible for these costs. Please check our Terms and Conditions for more information. For other questions, or to place an order, please contact our sales team.

Support

How do I get support with a technical issue?

If you have a question outside the scope of our manual, schedule a 20 minute call with our technical team. We will help you diagnose the problem, and find a solution.

What is the warranty for Bento Lab products?

Bento Lab products are covered by the Bento Lab Limited Warranty, which covers defects in materials and workmanship for a period of 12 months from the date of purchase. The warranty does not cover wear and tear to components resulting from normal use of the products, nor does it cover failures caused by incorrect use, negligence, alterations, or damage caused by intentional or accidental misuse of equipment.

Not found the answer you were looking for?

If we did not answer your question, please contact us directly.